Frequently Asked Questions: Below are the questions we often answer via email or phone. If the answer you are looking for is missing, we are available Contact us.
You can easily search for the spare part using our search engine. Enter the make, model and version of your car, or if you know the part code, you can enter it directly into the search bar. If you have any doubts, our expert team is always available to help you.
Original spare parts: These are genuine parts from authorized dealers that are identical to those supplied by the car manufacturers. We have no official affiliation with the vehicle manufacturers.
Aftermarket Spare Parts: These are compatible spare parts produced by authorized companies, designed to work with specific car models, but not made by the official manufacturers. Again, there is no affiliation with the car manufacturers.
We only accept secure payments via PayPal, Apple Pay, Google Pay, Credit Card and Bank Transfer. All transactions are protected by encryption to ensure the safety of your data.
If the part you ordered is not compatible or has defects, you can request a return or replacement within 14 days from the date of receipt. Contact our customer service with the order number and the reason for the return, and we will provide you with all the necessary information.
We ship orders worldwide with reliable couriers. Most orders are processed within 24-48 hours and shipping depends on your location. You can track your package with the tracking number we will provide you via email.
At the moment, our assortment mainly includes new, original and aftermarket spare parts. However, we also offer used or reconditioned spare parts, which are clearly specified in the product descriptions. We only select high-quality spare parts to guarantee you excellent performance and a long service life.
All our auto parts are carefully selected and sourced from trusted manufacturers. Each spare part is guaranteed to provide excellent performance and long life. If you have any questions, our team is always ready to assist you.
If you wish to change or cancel an order, we recommend that you contact us as soon as possible. If your order has not yet been processed, we will be happy to make the changes requested. After your order has been shipped, you will no longer be able to change or cancel it.
If you receive a damaged part, please contact us immediately. We will need to send us a photo of the damage in order to initiate the return or replacement process.
Yes, all our parts are covered by the manufacturer's warranty. In the event of a manufacturing defect, we can offer you a refund or replacement, depending on the circumstances.
You can contact us via our online contact form, by email or by phone. Our team is always available to answer any questions or solve any problems.
You can request an invoice directly during the purchase process by selecting the option to receive it. Alternatively, you can contact our customer service after placing your order, and we will send you the electronic invoice via email. Make sure you provide the correct details for the invoice header.
If you are a customer with a VAT number registered in another EU country, you can purchase our spare parts without VAT applied, using the intra-EU procedure. During checkout, enter your valid VAT number and, if verified, we will send you a VAT-free invoice. Make sure that your VAT number is registered in the VIES (VAT Information Exchange System). If you have any questions about the procedure, our team is at your disposal.